WAWELL AP 標準講義講義總覽回學習站
講義總覽 · M10

社區 Community

建立包容、互助與韌性的使用者社群,涵蓋健康福利與緊急準備。

18 features4 必備 precondition14 加分 optimization
本概念 Features
內容為 WELL v2 (Q4 2020) 標準原文之結構化整理,僅保留 Intent / Summary / Parts;完整條文與註腳請對照官方 WELL v2 standard。
C01Health And Wellness Promotion健康與福祉推廣必備 Precondition
中文重點 · 快速學習
要求專案把已達成的 WELL features 與健康導向設計意圖清楚傳達給 occupants。重點是讓使用者理解建築設計、營運與政策如何影響 health, well-being and comfort,並知道可用的健康資源與方案。
  • For All Spaces:可採 Option 1: WELL feature guide 或 Option 2: Communications。
  • WELL feature guide 需為 physical or digital,且 prominently displayed and/or made widely available to all occupants。
  • Guide 需描述 WELL features achieved by the project。
  • Guide 需說明已達成 WELL features 如何影響 occupant health, well-being and comfort,並支持 C02 Part 2 的 health-oriented mission。
  • Option 2 需發送 Quarterly communications(例如 emails, modules, trainings)給 regular occupants,並提供 onboarding communications。
英文原文 standard reference
Intent 目的Promote a deeper occupant understanding of the WELL features pursued by the project and of how building design, operations and policies impact health and well-being.
This WELL feature requires projects to provide a guide to occupants that highlights the WELL features pursued by the project, the relationship between health and buildings and available health resources and programs.
Part 1 Provide WELL Feature Guide
For All Spaces: Option 1: WELL feature guide A physical or digital WELL feature guide is prominently displayed and/or made widely available to all occupants, meeting the following requirements: a. Describes the WELL features achieved by the project. b. Explains how the WELL features achieved by the project impact occupant health, well-being and comfort and support the project’s health-oriented mission in Part 2: Provide Health-Oriented Mission in Feature C02: Integrative Design. Option 2: Communications The following requirement is met: a. Quarterly communications (e.g., emails, modules, trainings) are sent to regular occupants, and onboarding communications are given to new employees (as applicable), about health resources, programs, amenities and policies available to them addressed by the WELL features achieved by the project. WELL Core Guidance: Meet these requirements in the whole building. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018. 4. U.S. Department of Health and Human Services. Access to Health Services | Healthy People 2020. https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed February 4, 2018. 5. Institute of Medicine. Health Literacy: A Prescription to End Confusion. Washington, D.C.: National Academies Press; 2004. doi:10.17226/10883 6. World Health Organization. Health literacy: The solid facts. 2013. http://www.euro.who.int/__data/assets/pdf_file/0008/190655/e96854.pdf. 7. U.S. Department of Health and Human Services. National Action Plan to Improve Health Literacy. 2010. https://health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf. 8. National Institutes of Health. Improving Health Literacy Surgeon General’s Workshop on Improving Health Literacy. 2006. https://www.ncbi.nlm.nih.gov/books/NBK44257/pdf/Bookshelf_NBK44257.pdf. 9. Housing Instability | Healthy People 2020. 10. Health Impact Assessment and Housing | The Pew Charitable Trusts. 11. Maqbool N, Viveiros J, Ault M. The Impacts of Affordable Housing on Health : A Research Summary.; 2007. 12. Woetzel J, Ram S, Mischke J, Garemo N, Sankhe S. A Blueprint for Addressing the Global Affordable Housing Challenge.; 2014. 13. The Positive Impacts of Affordable Housing on Health: A Research Summary | Enterprise Community Partners. 14. Taylor L. “Housing And Health: An Overview Of The Literature, " Health Affairs Health Policy Brief. Health Aff. 2018. doi:10.1377/hpb20180313.396577 15. World Policy Analysis Center. Is paid leave avail
C02Integrative Design整合設計必備 Precondition
中文重點 · 快速學習
要求專案在早期規劃階段透過 stakeholder charrette 對齊健康、福祉與永續目標。此 feature 也要求建立 health-oriented mission,把 occupant health 連結到組織任務與 WELL 十大概念。
  • Part 1:Early in the planning process 進行 collaborative discussion。
  • Stakeholders 可包含 owner, manager, facilities management team, architects, engineers, employees, occupants, residents, contractors and community members。
  • 討論至少涵蓋 health and well-being goals,包括 occupant health and well-being needs 與 project’s objectives for health promotion。
  • Part 2:建立 health-oriented mission,說明 project’s objectives for health promotion。
  • Health-oriented mission 需納入 ten WELL concepts: Air, Water, Nourishment, Light, Movement, Thermal Comfort, Sound, Materials, Mind and Community。
  • Health-oriented mission 需 made available to all occupants,並納入 C01 Part 1 的 WELL Feature Guide。
英文原文 standard reference
Intent 目的Facilitate a collaborative project process and support adherence to collective wellness and sustainability goals.
This WELL feature requires project teams to facilitate an inclusive and collaborative planning and orientation process and to establish a health-oriented project mission.
Part 1 Facilitate Stakeholder Charrette
For All Spaces: Option 1: Stakeholder charrette Early in the planning process, projects facilitate collaborative discussion with key stakeholders, including (as applicable): the owner, manager, facilities management team, architects, engineers, employees, occupants, residents, contractors and community members. The stakeholder discussion must address at minimum the following topics: a. Health and well-being goals, including: 1. Occupant health and well-being needs. 2. The project’s objectives for health promotion to meet stakeholder needs. b. Environmental and sustainability goals, including how the project will: 1. Reduce the project’s contribution to global climate change and promote a greener economy. 1 2. Protect, enhance and restore water resources and ecosystem services.1 3. Promote sustainable material cycles.1 4. Enhance community through social equity and environmental justice.1 Option 2: Stakeholder orientation The following requirement is met: a. Following project completion, tours of the space are made available to new employees during onboarding, and to all stakeholders - including at minimum (as applicable) the owner, manager, facilities management team, architects, engineers, employees, occupants, residents, contractors and community members - that communicate how planned or existing building operations, maintenance, programs and policies will support adherence to WELL. WELL Core Guidance: Meet these requirements in the whole building.
Part 2 Promote Health-Oriented Mission
For All Spaces: The project establishes a health-oriented mission that meets the following requirements: a. Outlines the project’s objectives for health promotion.5 b. Connects supporting and improving occupant health to the organizational objectives or mission statement.5 c. Incorporates relevant project goals or strategies established during the stakeholder charrette. d. Incorporates the ten WELL concepts: Air, Water, Nourishment, Light, Movement, Thermal Comfort, Sound, Materials, Mind and Community. e. Health-oriented mission is made available to all occupants and is detailed in the WELL Feature Guide established in Part 1: Provide WELL Feature Guide in Feature C01: Health and Wellness Promotion. WELL Core Guidance: Meet these requirements in the whole building. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018. 4. U.S. Department of Health and Human Services. Access to Health Services | Healthy People 2020. https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed February 4, 2018. 5. Institute of Medicine. Health Literacy: A Prescription to End Confusion. Washington, D.C.: National Academies Press; 2004. doi:10.17226/10883 6. World Health Organization. Health literacy: The solid facts. 2013. http://www.euro.who.int/__data/assets/pdf_file/0008/190655/e96854.pdf. 7. U.S. Department of Health and Human Services. National Action Plan to Improve Health Literacy. 2010. https://health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf. 8. National Institutes of Health. Improving Health Literacy Surgeon General’s Workshop on Improving Health Literacy. 2006. https://www.ncbi.nlm.nih.gov/books/NBK44257/pdf/Bookshelf_NBK44257.pdf. 9. Housing Instability | Healthy People 2020. 10. Health Impact Assessment and Housing | The Pew Charitable Trusts. 11. Maqbool N, Viveiros J, Ault M. The Impacts of Affordable Housing on Health : A Research Summary.; 2007. 12. Woetzel J, Ram S, Mischke J, Garemo N, Sankhe S. A Blueprint for Addressing the Global Affordable Housing Challenge.; 2014. 13. The Positive Impacts of Affordable Housing on Health: A Research Summary | Enterprise Community Partners. 14. Taylor L. “Housing And Health: An Overview Of The Literature, " Health Affairs Health Policy Brief. Health Aff. 2018. doi:10.1377/hpb20180313.396577 15. World Policy Analysis Center. Is paid leave available to mothers and fathers of infants? https://www.worldpolicycenter.org/policies/is-paid-leave-available-to-mothers-and-fathers-of-
C03Emergency Preparedness緊急應變準備必備 Precondition
中文重點 · 快速學習
要求專案先做 risk assessment,再建立 emergency management plan,以面對自然、人為、科技與健康相關緊急事件。核心是辨識高風險危害、照顧較脆弱族群,並教育 occupants 理解應變流程。
  • For All Spaces:需完成 risk assessment 與 emergency management plan。
  • Risk assessment 至少 identify project assets(例如 employees, facilities)。
  • 需建立 pathway,讓較 vulnerable 的 occupants or groups 可 confidentially identify emergency-specific needs。
  • 需 evaluate potential impacts of relevant hazards and identify high-risk hazards。
  • 需 determine emergency management planning priorities。
  • Emergency management plan 需 outline response in the case of emergencies。
英文原文 standard reference
Intent 目的Enable organizations, families and individuals to prepare and respond to diverse emergency situations.
This WELL feature requires projects to undertake a risk assessment, create an emergency management plan for natural, human-caused, technological and health-related emergencies and educate occupants on the plan to support emergency preparedness and response.
Part 1 Develop Emergency Preparedness Plan
For All Spaces: The following requirements are met: a. A risk assessment is undertaken to address at minimum the following: 1. Identify project assets (e.g., employees, facilities). 2. Establish a pathway for occupants or groups who may be more vulnerable (e.g., older adults, people with disabilities, pregnant women, children) to confidentially identify specific needs they may have during an emergency.13 3. Evaluate potential impacts of relevant hazards and identify high-risk hazards. 4. Determine emergency management planning priorities. b. An emergency management plan is in place outlining response in the case of emergency situations within the building or surrounding community, addressing at minimum the following hazards: 1. Natural (e.g., flood, tsunami, wildfire, earthquake, heatwave). 2. Fire. 3. Health (e.g., acute medical emergency, infectious disease pandemic). 4. Technological (e.g., power loss, chemical spill, explosion). 5. Human-caused (e.g., civil unrest, active shooter, terrorism). c. The emergency management plan meets the following requirements: 1. Incorporates annual (at minimum) inventory and maintenance of building emergency response resources (e.g., first aid kits, automated external defibrillators (AEDs), emergency notification system, personal protective equipment) and operations capabilities (e.g., backup power, remote management systems). 2. Includes a list of specialized personnel that is updated annually (at minimum) and includes roles and contact information of the emergency response team.13 3. Plan is reviewed and updated (as needed) on an annual basis and is easily accessible to all regular occupants. d. Regular occupants are provided education and training on emergency preparedness and response, including the following: 1. Communications about the emergency management plan and related resources, including guidance by relevant local-, state-, regional- or global-level emergency response agencies (e.g., WHO, government emergency management agency or equivalent), annually (at minimum), to employees during new employee onboarding and during an emergency event. 2. Practice drills or other operations-based or discussion-based exercises conducted annually (at minimum) for each high-risk hazard identified in the risk assessment, and conducted every two years (at minimum) for other hazards covered under the emergency management plan.13 WELL Core Guidance: Meet these requirements in the whole building. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of He
C04Occupant Survey使用者問卷必備 Precondition
中文重點 · 快速學習
要求專案定期蒐集 building users 對健康、福祉、滿意度與 WELL strategies 的回饋。考點是可用第三方或自訂問卷,但必須保護受訪者身分、由合格專業者分析,並 annually 回報結果。
  • Part 1 Option 1:For projects with ten or more eligible employees,選用 pre-approved survey providers。
  • Pre-approved survey providers 包含 Occupant Indoor Environmental Quality (IEQ) SurveyTM、BUS Wellbeing Survey、SHE survey、SPEQ 等。
  • Part 2 Option 1:All eligible employees are invited to participate in the survey annually。
  • 需 regular reminders 給 eligible employees 完成 survey。
  • Survey 需用 anonymous reporting、safe data storage 等措施保護 participant-identifying data。
  • Analysis of responses 需由 qualified survey professional 執行;結果需 annually 透過 WELL digital platform 提交。
英文原文 standard reference
Intent 目的Evaluate the experience and self-reported health and well-being of building users through occupant surveys.
This WELL feature requires projects to collect feedback from building users through third-party or custom surveys on their health, well-being and satisfaction with their environment, particularly on topics related to WELL strategies.
Part 1 Select Project Survey
For All Spaces: Option 1: Third-party survey For projects with ten or more eligible employees, the following requirement is met: a. A survey is selected from one of the following pre-approved survey providers. More details may be found on IWBI's website (Reference). 1. Occupant Indoor Environmental Quality (IEQ) SurveyTM from the Center for Built Environment at UC Berkeley. 2. Building Evaluation Survey Use Studies (BUS) Wellbeing Survey. 3. Sustainable and Healthy Environments (SHE) survey from the University of Melbourne. 4. Space Performance Evaluation Questionnaire (SPEQ), High Performance Environments Lab (HiPE), University of Oregon. 5. Leesman Index. 6. Occupant Comfort & Wellness Survey from the Institute for the Built Environment at Colorado State University. 7. Comfortmeter. 8. Healthy Building Index (HBI), from bba indoor environment & DGMR. 9. Occupant Wellness Survey by Well Living Lab China. OR Option 2: Custom survey For projects with ten or more eligible employees, the following requirement is met: a. A survey is created that covers the topics listed in Appendix C1. WELL Core Guidance: Meet these requirements for direct staff.
Part 2 Administer Survey and Report Results
For All Spaces: Option 1: Survey administration The following requirements are met: a. All eligible employees are invited to participate in the survey annually. Regular reminders are sent to eligible employees to complete the survey. b. Survey protects all participant-identifying data through appropriate protective measures such as anonymous reporting and safe data storage. Any communication of results should be on an aggregated basis, such that no participant can be identified. c. Analysis of responses is conducted by a qualified survey professional. Option 2: Result reporting Annually, the project submits the following through the WELL digital platform: a. Project and survey data, including: 1. Total number of employees invited to complete the survey and number of employees who completed the survey. 2. Date survey started and finished. 3. Project location. 4. Project type. 5. Level of WELL Certification. 6. Sociodemographic information (age and gender at minimum). b. Aggregated, anonymized survey results. WELL Core Guidance: Meet these requirements for direct staff. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018. 4. U.S. Department of Health and Human Services. Access to Health Services | Healthy People 2020. https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed February 4, 2018. 5. Institute of Medicine. Health Literacy: A Prescription to End Confusion. Washington, D.C.: National Academies Press; 2004. doi:10.17226/10883 6. World Health Organization. Health literacy: The solid facts. 2013. http://www.euro.who.int/__data/assets/pdf_file/0008/190655/e96854.pdf. 7. U.S. Department of Health and Human Services. National Action Plan to Improve Health Literacy. 2010. https://health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf. 8. National Institutes of Health. Improving Health Literacy Surgeon General’s Workshop on Improving Health Literacy. 2006. https://www.ncbi.nlm.nih.gov/books/NBK44257/pdf/Bookshelf_NBK44257.pdf. 9. Housing Instability | Healthy People 2020. 10. Health Impact Assessment and Housing | The Pew Charitable Trusts. 11. Maqbool N, Viveiros J, Ault M. The Impacts of Affordable Housing on Health : A Research Summary.; 2007. 12. Woetzel J, Ram S, Mischke J, Garemo N, Sankhe S. A Blueprint for Addressing the Global Affordable Housing Challenge.; 2014. 13. The Positive Impacts of Affordable Housing on Health: A Research Summary |
C05Enhanced Occupant Survey強化使用者問卷加分 Optimization
中文重點 · 快速學習
在 C04 基礎上,要求更深入、客製化地評估 occupants 的健康、福祉與環境滿意度。重點包含 enhanced survey、pre- and post-occupancy survey、改善行動計畫,以及 annual qualitative research。
  • Part 1:WELL Certification: 1 Pt | WELL Core: 0.5 Pt;For Office Spaces。
  • Enhanced survey administration 適用 projects with ten or more eligible employees,且需 meet Feature C04 Part 1 using Option 1。
  • 需針對 Appendix C2 至少 at least one topic,加入 at minimum three additional survey questions。
  • Part 2:WELL Certification: 1 Pt | WELL Core: 0.5 Pt;pre-occupancy survey 與 C04 Part 1 post-occupancy survey 使用 same provider。
  • Part 3:建立並執行 action plan,包含 aspirational satisfaction thresholds 與 strategies for improving unmet satisfaction thresholds。
  • Part 4:annually conducts stakeholder interviews, focus groups and/or observation,並由 professional experienced in qualitative research 執行與分析。
英文原文 standard reference
Intent 目的Build on minimum occupant survey requirements with enhanced and customized questions to comprehensively evaluate and respond to the experience and self-reported health and well-being of building users.
This WELL feature requires projects to build on minimum occupant survey requirements by collecting and responding to more in-depth and customized information from building users on their health, well-being and satisfaction with their environment including topics related to WELL strategies, both before and during occupancy.
Part 1 Utilize Enhanced Survey
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For Office Spaces: Option 1: Enhanced survey administration For projects with ten or more eligible employees, the following requirements are met: a. Meet Feature C04 Part 1 using Option 1. b. Address at least one of the topics listed in Appendix C2 through at minimum three additional survey questions by working with one of the parties listed below. More details may be found on IWBI's website (Reference). 1. The pre-approved survey provider selected in Feature C04 Part 1. 2. BeWellLeadWell. 3. OHFB-Afriforte. 4. The Thrive XM Index. Option 2: Result analysis and reporting The project meets the following requirements: a. Conduct enhanced analysis beyond descriptive statistics (e.g., correlations, inferential statistics such as multivariate analysis) of survey results. b. Annually submit the following through the WELL digital platform: 1. Aggregated, anonymized survey results for the additional topics selected from Appendix C2. 2. Results of enhanced analysis. WELL Core Guidance: Meet these requirements for direct staff.
Part 2 Utilize Pre- and Post-Occupancy Survey
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For All Spaces: Option 1: Pre-occupancy survey administration The project meets the following requirement: a. Administer a pre-occupancy survey using one of the following pre-approved survey providers and utilize the same provider in the post-occupancy survey in Feature C04 Part 1: 1. Occupant Indoor Environmental Quality (IEQ) SurveyTM from the Center for Built Environment at UC Berkeley. 2. Building Evaluation Survey Use Studies (BUS) Wellbeing Survey. 3. Sustainable and Healthy Environments (SHE) survey from the University of Sydney. 4. Space Performance Evaluation Questionnaire (SPEQ), High Performance Environments Lab (HiPE), University of Oregon. 5. Leesman Index. 6. Occupant Comfort & Wellness Survey from the Institute for the Built Environment at Colorado State University. 7. Comfortmeter. 8. Healthy Building Index (HBI), from bba indoor environment & DGMR. 9. Occupant Wellness Survey by Well Living Lab China. Option 2: Result analysis and reporting The following requirements are met: a. Compare results from the pre-occupancy survey against post-occupancy survey results. b. Submit aggregated, anonymized pre-occupancy and post-occupancy survey results through the WELL digital platform on the following: 1. Aggregated, anonymized results of the pre-occupancy survey. 2. Comparison between the results of the pre- and post-occupancy surveys. 3. Total number of employees invited to complete the survey and number of employees who completed the survey. 4. Date pre- and post-occupancy surveys started and finished. 5. Location where the pre- and post-occupancy surveys were administered. 6. Project type. 7. Level of WELL Certification. 8. Sociodemographic information (age and gender at minimum). Note: Additional pre-occupancy survey is not required at recertification. WELL Core Guidance: Meet these requirements for direct staff.
Part 3 Implement Action Plan
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For All Spaces: The project creates and implements a plan that addresses the following: a. Aspirational satisfaction thresholds for post-occupancy survey responses. b. Strategies for improving unmet satisfaction thresholds. WELL Core Guidance: Meet these requirements for direct staff.
Part 4 Facilitate Interviews, Focus Groups and/or Observation
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For All Spaces: Option 1: Administration of interviews, focus groups and/or observation The project annually conducts stakeholder interviews, focus groups and/or observation to discuss building features and wellness initiatives and their impacts on occupant health and well-being, meeting the following requirements: a. Interviews, focus groups and/or observation are conducted by a professional experienced in qualitative research. b. Interviews, focus groups and/or observation protect participant identities. c. A professional experienced in qualitative research analyzes interview, focus group and/or observation results. Option 2: Result analysis and reporting The project meets the following requirements: a. Compare results from the interviews, focus groups and/or observation to the survey results from Feature C04: Occupant Survey or Feature C05: Enhanced Occupant Survey. b. Annually submit aggregated, anonymized results of interviews, focus groups and/or observation through the WELL digital platform on the following: 1. Comparison between the results of the interviews, focus groups and/or observation and the survey results from Feature C04 and/or Feature C05. 2. Total number of employees and number of employees who participated in the interview, focus groups and/or observation. 3. Date the interview, focus groups and/or observation started and finished. 4. Project location. 5. Project type. 6. Level of WELL Certification. 7. Sociodemographic information of participants (age and gender at minimum). WELL Core Guidance: Meet these requirements for direct staff. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018. 4. U.S. Department of Health and Human Services. Access to Health Services | Healthy People 2020. https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed February 4, 2018. 5. Institute of Medicine. Health Literacy: A Prescription to End Confusion. Washington, D.C.: National Academies Press; 2004. doi:10.17226/10883 6. World Health Organization. Health literacy: The solid facts. 2013. http://www.euro.who.int/__data/assets/pdf_file/0008/190655/e96854.pdf. 7. U.S. Department of Health and Human Services. National Action Plan to Improve Health Literacy. 2010. https://health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf. 8. National Institutes of Health. Improving Health Literacy Surgeon General’s Workshop o
C06Health Services And Benefits健康服務與福利加分 Optimization
中文重點 · 快速學習
要求專案提供 comprehensive health benefits、on-demand health services 與 paid sick leave。目的在於讓 eligible employees 與 designated dependents 可取得基本醫療、心理健康、性與生殖健康等支持,並在生病時能安心休假。
  • Part 1:WELL Certification: 2 Pt | WELL Core: 1 Pt;health benefits plan 需 available to all eligible employees and their designated dependents at no cost or subsidized。
  • Health benefits plan 至少包含 Medical care、Dental care、Vision care、Mental health and substance use services、Sexual and reproductive health services。
  • Part 2:WELL Certification: 1 Pt | WELL Core: 0.5 Pt;health services 可 on-site、in-person within 0.25 mi(400 m) of the project boundary,或透過 telemedicine provider / digital health platform。
  • On-demand health services 需由 experienced and qualified healthcare providers 提供 confidential medical treatment。
  • 需有 scheduling system,允許 drop-ins and/or appointment booking。
  • Part 3:至少 At least 10 days of sick leave,paid at 50% or higher,during any 12-month period,且 distinct from paid time off and family leave。
英文原文 standard reference
Intent 目的Support the overall health and well-being of individuals and their families by offering comprehensive health benefits, policies and services.
This WELL feature requires projects to provide access to essential and on-demand health services, paid sick leave and seasonal influenza (flu) immunizations.
Part 1 Promote Health Benefits
WELL Certification: 2 Pt | WELL Core: 1 Pt For All Spaces: Option 1: Health benefits plan The following requirements are met: a. A health benefits plan is available to all eligible employees and their designated dependents (e.g., spouse, domestic partner, child, parent, parent-in-law, grandparent, grandchild, sibling) at no cost or subsidized that includes the following services: 1. Medical care. 2. Dental care. 3. Vision care. 4. Mental health and substance use services. 5. Sexual and reproductive health services, including obstetrics and gynecology (OB-GYN) services and sexually transmitted infection (STI) testing and treatment. 6. Medication/prescription coverage. 7. Essential immunizations based on region. 8. Preventive screenings and biometric assessments. 9. Tobacco cessation programs. 10. Infectious disease testing (e.g., tuberculosis, malaria, COVID-19) during a regional or global infectious disease outbreak, epidemic or pandemic as declared by a regional or global public health agency (e.g., WHO, disease control and prevention centers or equivalent). b. Confidential benefits consultations are available with clearly identified and qualified support staff (e.g., benefits counselor, human resources representative). Option 2: Community immunity The following requirements are met: a. Projects provide one of the following vaccine programs at no cost to regular occupants: 1. Annual on-site seasonal influenza (flu) vaccine starting at least one month prior to peak flu season in the project region.15 2. Health insurance coverage or voucher for flu vaccination, including paid time during the workday to receive immunization for seasonal influenza.21 b. Vaccine program is accompanied by a seasonal flu prevention campaign that covers the following: 1. Alerts regular occupants regarding the availability of on-site flu vaccine clinic, coverage or vouchers and encourages or incentivizes individuals to receive the vaccine.15 2. Educates regular occupants on the health reasons to receive the vaccine and good hand hygiene and cough etiquette, and instructs them to stay home when experiencing flu-like symptoms.15 WELL Core Guidance: Meet these requirements for direct staff.
Part 2 Offer On-Demand Health Services
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For All Spaces: Health services are provided for all eligible employees at no cost or subsidized, on-site, in-person within 0.25 mi(400 m) of the project boundary or through a telemedicine provider or digital health platform, and meet the following requirements: a. Experienced and qualified healthcare providers (e.g., physician, nurse practitioner, physician assistant) are available to provide confidential medical treatment for episodic, recurrent, urgent or other illnesses before, during and/or after regular business hours. b. A scheduling system allows for drop-ins and/or appointment booking. If services are only available during regular business hours, then eligible employees are allowed to use services during the workday. WELL Core Guidance: Meet these requirements for direct staff.
Part 3 Offer Sick Leave
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For All Spaces: Option 1: Short-term sick leave Employers provide a short-term sick leave policy for all eligible employees, distinct from paid time off and family leave, that includes the following: a. At least 10 days of sick leave are paid at 50% or higher of the employee’s full salary or wages, offered through a flat rate or annual accrual, during any 12-month period for an acute, chronic or serious health condition. b. Statement that discourages employees from coming into work when they feel sick, and from doing work while on sick leave.22 c. Does not require a note from a medical professional or advance notice to gain approval for sick leave unless employee uses more than three consecutive days of sick leave. Option 2: Long-term sick leave Employers provide a long-term sick leave policy for all eligible employees, distinct from paid time off and family leave, that includes at least one of the following: a. At least 12 weeks of sick leave (which may be unpaid) during any 12-month period for a chronic or serious health condition that involves inpatient care in a hospice or residential healthcare facility (e.g., stroke, infectious disease, surgery) or continuing treatment and/or supervision by a healthcare provider (e.g., diabetes, asthma, terminal cancer). b. One or more of the following to support all eligible employees recovering from serious health conditions: 1. Part-time options. 2. Work from home flexibility. 3. Flexible schedules. WELL Core Guidance: Meet these requirements for direct staff. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018. 4. U.S. Department of Health and Human Services. Access to Health Services | Healthy People 2020. https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed February 4, 2018. 5. Institute of Medicine. Health Literacy: A Prescription to End Confusion. Washington, D.C.: National Academies Press; 2004. doi:10.17226/10883 6. World Health Organization. Health literacy: The solid facts. 2013. http://www.euro.who.int/__data/assets/pdf_file/0008/190655/e96854.pdf. 7. U.S. Department of Health and Human Services. National Action Plan to Improve Health Literacy. 2010. https://health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf. 8. National Institutes of Health. Improving Health Literacy Surgeon General’s Workshop on Improving Health Literacy. 2006. https://www.ncbi.nlm.nih.gov/books/NBK44257/pdf/Bookshel
C07Enhanced Health And Wellness Promotion強化健康與福祉推廣加分 Optimization
中文重點 · 快速學習
要求組織以溝通、健康促進方案與高階領導角色建立 culture of health。考點是定期 communication、WELL 十大概念相關教育,以及 executive-level employee 對健康策略的責任。
  • Part 1:WELL Certification: 1 Pt | WELL Core: 0.5 Pt。
  • 需提供 Monthly digital communications 給 employees and/or regular occupants。
  • Monthly digital communications 需 reinforce culture of health、market health promotion policies and programs、highlight occupant stories。
  • 教育內容需涵蓋 at least two topics within the ten WELL concepts。
  • Part 2:WELL Certification: 1 Pt | WELL Core: 0.5 Pt。
  • Project 需有 at least one dedicated executive-level employee,主要負責規劃與監督 physical, mental and emotional health and well-being 策略;可為 Chief Wellness Officer。
英文原文 standard reference
Intent 目的Cultivate a culture that prioritizes and promotes the health and well-being of all individuals.
This WELL feature requires projects to cultivate a culture of health through communications, health promotion programs and executive-level leadership.
Part 1 Promote Culture of Health
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For All Spaces: Option 1: Health promotion strategies Occupant health and well-being is promoted through the following: a. Monthly digital communications to employees and/or regular occupants (as applicable) that address the following: 1. Reinforce the project’s culture of health. 2. Market health promotion policies and programs. 3. Highlight stories from regular occupants (as applicable) who exemplify the project’s health culture. 4. Offer education (e.g., tips and resources created by the project or a third party) on at least two topics within the ten WELL concepts.9 b. Quarterly education sessions (e.g., workshops, lectures, seminars) that offer instruction on topics within the ten WELL concepts, covering at least two different concepts per year. Option 2: Health promotion coordinators One of the following is present: a. Health promotion group that meets at least quarterly, is actively involved in planning and implementing health promotion programs and policies and seeks to cultivate a culture of health in the project.9 b. Paid mid- or senior-level employee that plans and implements health promotion programs. Health promotion must be part of their job description, requirements and/or performance expectations.9Projects that meet Part 2 Health Promotion Leader automatically fulfill this requirement. WELL Core Guidance: Meet these requirements for direct staff.
Part 2 Establish Health Promotion Leader
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For All Spaces: The following requirements are met: a. Project has at least one dedicated executive-level employee whose primary responsibility is to plan and oversee strategies that promote the physical, mental and emotional health and well-being of all employees (e.g., Chief Wellness Officer). The individual must be employed at the executive (C-Suite) level or report directly to a member of the executive (C-Suite) team. b. Executive-level employee’s job description and performance expectations must include the following: 1. Established metrics or KPIs for promoting organizational health and well-being that are linked to employee’s performance evaluation. 2. At minimum annual reports by the employee on the progress of health promotion strategies and employee engagement to the executive (C-suite) team, Board of Directors and/or equivalent high-level stakeholders. c. Executive-level employee is supported by at minimum one employee who helps plan and implement health promotion programs and policies. WELL Core Guidance: Meet these requirements for direct staff. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018. 4. U.S. Department of Health and Human Services. Access to Health Services | Healthy People 2020. https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed February 4, 2018. 5. Institute of Medicine. Health Literacy: A Prescription to End Confusion. Washington, D.C.: National Academies Press; 2004. doi:10.17226/10883 6. World Health Organization. Health literacy: The solid facts. 2013. http://www.euro.who.int/__data/assets/pdf_file/0008/190655/e96854.pdf. 7. U.S. Department of Health and Human Services. National Action Plan to Improve Health Literacy. 2010. https://health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf. 8. National Institutes of Health. Improving Health Literacy Surgeon General’s Workshop on Improving Health Literacy. 2006. https://www.ncbi.nlm.nih.gov/books/NBK44257/pdf/Bookshelf_NBK44257.pdf. 9. Housing Instability | Healthy People 2020. 10. Health Impact Assessment and Housing | The Pew Charitable Trusts. 11. Maqbool N, Viveiros J, Ault M. The Impacts of Affordable Housing on Health : A Research Summary.; 2007. 12. Woetzel J, Ram S, Mischke J, Garemo N, Sankhe S. A Blueprint for Addressing the Global Affordable Housing Challenge.; 2014. 13. The Positive Impacts of Affordable Housing on Health: A Research S
C08New Parent Support新手父母支持加分 Optimization
中文重點 · 快速學習
要求專案以 parental leave policy 支持新手父母在懷孕、出生、收養或安置後照顧孩子。重點是提供 primary caregiver and/or birthing parent 足夠長度的 leave,並依原文表格提供部分 paid parental leave。
  • Part 1:WELL Certification: 3 Pt | WELL Core: 1.5 Pt。
  • Policy 需適用 all eligible employees。
  • At least 40 weeks of parental leave are offered to the designated primary caregiver and/or the birthing parent。
  • Parental leave 可 during any 12-month period 使用,且可 non-consecutively during pregnancy or within the first three years of a child’s life。
  • At least some portion of the primary caregiver’s and/or the birthing parent’s parental leave is paid per the table below。
  • Paid parental leave 需 offered to the designated primary caregiver during any 12-month period during pregnancy, after birth or placement。
英文原文 standard reference
Intent 目的Provide support for new parents to properly care for themselves and their children.
This WELL feature requires paid parental leave for primary and non-primary caregivers and supportive resources for parents returning to work.
Part 1 Offer New Parent Leave
WELL Certification: 3 Pt | WELL Core: 1.5 Pt For All Spaces: Option 1: Parental leave The project provides a policy for all eligible employees that meets the following requirements: a. At least 40 weeks of parental leave are offered to the designated primary caregiver and/or the birthing parent during any 12-month period to use non-consecutively during pregnancy or within the first three years of a child’s life.4,15 b. At least some portion of the primary caregiver’s and/or the birthing parent’s parental leave is paid per the table below. Paid parental leave is offered to the designated primary caregiver during any 12-month period during pregnancy, after birth or for the adoption or fostering of a child. Paid leave must be separate from other types of leave (e.g., sick leave, paid time off), paid at 75% or higher of the employee’s full salary or wages and cover benefits. Leave may be used non-consecutively during pregnancy or within the first three years of a child’s life.15 c. At least two weeks of paid parental leave are offered to the non-primary caregiver per the table below. Paid leave must be separate from other types of leave (e.g., sick leave, paid time off), paid at employee’s full salary or wages and cover benefits, and may be used non-consecutively during any 12-month period during pregnancy, after birth or for the adoption or fostering of a child.13,16 Weeks of Paid Primary Caregiver Leave Weeks of Paid Non-Primary Caregiver Leave Points At least 12 weeks AND At least 2 weeks 1(0.5 ) At least 18 weeks5,17 AND At least 3 weeks 2(1 ) At least 30 weeks4,11 AND At least 4 weeks 3(1.5 ) Option 2: Parental support policies The project offers at least two of the following services to help employees utilize and return from leave:4,6–9 a. Policy covering at least one of the following: 1. Part-time options (e.g., ramp back programs). 2. Work from home flexibility. 3. Flexible schedules. b. Communications (e.g., emails, modules, trainings) sent to expecting parents about the project or organization’s parental leave policies and supporting resources, including guidance on the positive health impacts of parental leave. c. Coaching program, counseling or other resources to help employees transition when returning from leave. d. Training for managers on how to work with employees to create a plan for leave and optimally support employees returning from leave. WELL Core Guidance: Meet these requirements for direct staff. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/soci
C09New Mother Support新手媽媽支持加分 Optimization
中文重點 · 快速學習
要求專案以哺乳休息時間、補助、諮詢與 lactation room 支持 breastfeeding。核心是讓員工能在工作場所安全、隱私且有設備地 pumping,並降低回職場後維持哺乳的阻力。
  • Part 1:WELL Certification: 1 Pt | WELL Core: 0.5 Pt。
  • Paid break times for pumping:at least 15-20 minutes every 2-3 hours,或 2-3 pumping sessions per eight-hour workday。
  • Portable breast pump 需 one-time coverage or a subsidy of at least 50%,或提供 hospital-grade electric pump for multiple users。
  • Postpartum lactation counseling 與 back-to-work lactation counseling 需 offered at no cost or subsidized by at least 50%。
  • Part 2:WELL Certification: 2 Pt | WELL Core: 1 Pt;提供 at least one dedicated lactation room。
  • Lactation room 至少 7 ft x 7 ft(2.1 m × 2.1 m),並包含 work surface、comfortable chair、at least two electrical outlets、user-operated lock with occupancy indicator 與 booking system。
英文原文 standard reference
Intent 目的Provide spaces and policies that encourage and support breastfeeding.
This WELL feature requires the provision of dedicated lactation rooms with supportive amenities, as well as paid break times, travel accommodations and resources to help mothers initiate and sustain breastfeeding.
Part 1 Offer Workplace Breastfeeding Support
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For All Spaces: Option 1: Pumping support The following are in place for eligible employees: a. Paid break times for pumping, at least 15-20 minutes every 2-3 hours (or 2-3 pumping sessions per eight-hour workday), with adjustments as necessary to meet the needs of individuals.12 b. One-time coverage or a subsidy of at least 50% for the purchase of a portable breast pump and/or availability of hospital-grade electric pump for multiple users.13 c. Postpartum lactation counseling, including back-to-work lactation counseling, offered at no cost or subsidized by at least 50%, to support the transition from leave to work.13 Option 2: Travel accommodations The following accommodations are made for eligible employees who are breastfeeding while traveling for business: a. For all trips, breastfeeding employees are provided an insulated cooler at no cost or reimbursement to cover its cost. b. For all overnight trips lasting longer than 24 hours, breastfeeding employees are booked in hotels (or other overnight accommodations) with refrigerator access. c. For trips lasting longer than 48 hours, employer provides coverage for breast milk shipping service (i.e., expressed milk shipped home). WELL Core Guidance: Meet these requirements for direct staff.
Part 2 Design Lactation Room
WELL Certification: 2 Pt | WELL Core: 1 Pt For All Spaces: The project provides at least one dedicated lactation room for employees that meets the following requirements: a. Is at least 7 ft x 7 ft(2.1 m × 2.1 m).12 b. Includes at minimum the following: 12 1. Work surface and comfortable chair. 12 2. At least two electrical outlets.12 3. User-operated lock with occupancy indicator (e.g., signage).12 4. System in place for room booking (designed in consideration of occupant privacy, such as a number system instead of occupant name).12,13 5. Access to sink, faucet, paper towel dispenser and soap (not required to be located in lactation room but may not be located in a bathroom).12 6. Access to a refrigerator, with dedicated, sufficient space for milk storage based on assessment of occupant storage need, in the lactation room.12 7. Dedicated storage space for pumping supplies.12 c. Provides a calming and comfortable environment addressing at minimum: 1. Sound minimization. 72 2. Ambient lighting.72 3. Thermal comfort.72 d. Present in a quantity that meets current and anticipated employee demand.13 WELL Core Guidance: Meet these requirements for direct staff. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018. 4. U.S. Department of Health and Human Services. Access to Health Services | Healthy People 2020. https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed February 4, 2018. 5. Institute of Medicine. Health Literacy: A Prescription to End Confusion. Washington, D.C.: National Academies Press; 2004. doi:10.17226/10883 6. World Health Organization. Health literacy: The solid facts. 2013. http://www.euro.who.int/__data/assets/pdf_file/0008/190655/e96854.pdf. 7. U.S. Department of Health and Human Services. National Action Plan to Improve Health Literacy. 2010. https://health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf. 8. National Institutes of Health. Improving Health Literacy Surgeon General’s Workshop on Improving Health Literacy. 2006. https://www.ncbi.nlm.nih.gov/books/NBK44257/pdf/Bookshelf_NBK44257.pdf. 9. Housing Instability | Healthy People 2020. 10. Health Impact Assessment and Housing | The Pew Charitable Trusts. 11. Maqbool N, Viveiros J, Ault M. The Impacts of Affordable Housing on Health : A Research Summary.; 2007. 12. Woetzel J, Ram S,
C10Family Support家庭支持加分 Optimization
中文重點 · 快速學習
要求專案提供 childcare support、family leave 與 bereavement support,降低員工照顧家庭成員時的工作壓力。重點在於以補助、休假與明確程序支持照護、重大疾病與喪親情境。
  • Part 1:WELL Certification: 1 Pt | WELL Core: 0.5 Pt;childcare support 需提供 at least three of the listed options。
  • Childcare options 包含 on-site childcare centers,或 subsidies of at least 50% for off-site or at-home childcare。
  • Back-up childcare coverage 需 at no cost or subsidized by at least 50%。
  • Part 2:At least 12 weeks of leave,paid at 75% or higher,during any 12-month period,用於照顧 spouse, domestic partner, child, dependent, parent, parent-in-law, grandparent, grandchild, sibling or other designated relation。
  • Part 3:Bereavement support 至少包含 protocol for notifying employers of the loss。
  • Bereavement leave 至少 At least 20 days;其中 at least five days of paid leave 用於 child, spouse, parent or dependent;at least three days paid at 75% or higher 用於 family member, colleague or friend。
英文原文 standard reference
Intent 目的Support working parents and caregivers so that they are able to properly care for members of their family.
This WELL feature requires projects to offer policies and programs that facilitate childcare and family leave.
Part 1 Offer Childcare Support
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For All Spaces: The project provides at least three of the following: a. On-site childcare centers compliant with local childcare licensure, or subsidies of at least 50% for off-site or at- home childcare, for regular occupants.9 b. Back-up childcare coverage for regular occupants in case of unexpected events, at no cost or subsidized by at least 50% (e.g., drop-in daycare, overnight childcare, in-home babysitting service, virtual childcare service).10 c. Seasonal childcare programs (e.g., center- or home-based care during school break or winter holidays) for regular occupants with school-age children.10 d. Policy allowing all employees to use paid sick time, family leave or personal days for the care of a child. e. Policy covering one or more of the following to support all eligible employees with children: 1. Part-time options. 2. Work from home flexibility. 3. Flexible schedules.7 WELL Core Guidance: Meet these requirements for direct staff.
Part 2 Offer Family Leave
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For All Spaces: Employers provide the following for all eligible employees: a. At least 12 weeks of leave, paid at 75% or higher of the employee’s full salary or wages, during any 12-month period for the care of a spouse, domestic partner, child, dependent, parent, parent-in-law, grandparent, grandchild, sibling or other designated relation with a chronic or long-term serious health condition, including an illness, injury, impairment or physical or mental health condition, that involves one of the following: 1. Inpatient care in a hospital, hospice or residential healthcare facility (e.g., stroke, infectious disease, PTSD). 2. Continuing treatment and/or supervision by a healthcare provider (e.g., diabetes, asthma, terminal cancer).11 b. The option to use paid sick time or personal days for the care of a spouse, domestic partner, child, dependent, parent, parent-in- law, grandparent, grandchild or sibling. c. Policy covering one or more of the following to support all eligible employees caring for a spouse, domestic partner, child, dependent, parent, parent-in-law, grandparent, grandchild, sibling or other designated relation: 1. Part-time options. 2. Work from home flexibility. 3. Flexible schedules. WELL Core Guidance: Meet these requirements for direct staff.
Part 3 Offer Bereavement Support
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For All Spaces: Employers provide bereavement support for all eligible employees, including, at minimum, the following: a. Protocol for notifying employers of the loss. b. At least 20 days of bereavement leave offered as follows: 1. At least five days of paid leave during any 12-month period for the loss of a child, spouse, parent or dependent. 12,13 2. At least three days of leave, paid at 75% or higher of the employee’s full salary or wages, during any 12- month period for the loss of a family member, colleague or friend.12,13 3. Additional unpaid weeks of leave during any 12-month period, granting employees a minimum total of 20 days of leave to use at any point in the bereavement process. The days of paid leave may be counted toward the 20 days. c. Bereavement support resources, including: 1. Resources on coping with grief, including resources for returning to work after a loss.8,14 2. Information on accessing local bereavement support services. 8,14,15 d. Coverage for bereavement counseling services at no cost or subsidized by at least 50%. WELL Core Guidance: Meet these requirements for direct staff. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018. 4. U.S. Department of Health and Human Services. Access to Health Services | Healthy People 2020. https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed February 4, 2018. 5. Institute of Medicine. Health Literacy: A Prescription to End Confusion. Washington, D.C.: National Academies Press; 2004. doi:10.17226/10883 6. World Health Organization. Health literacy: The solid facts. 2013. http://www.euro.who.int/__data/assets/pdf_file/0008/190655/e96854.pdf. 7. U.S. Department of Health and Human Services. National Action Plan to Improve Health Literacy. 2010. https://health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf. 8. National Institutes of Health. Improving Health Literacy Surgeon General’s Workshop on Improving Health Literacy. 2006. https://www.ncbi.nlm.nih.gov/books/NBK44257/pdf/Bookshelf_NBK44257.pdf. 9. Housing Instability | Healthy People 2020. 10. Health Impact Assessment and Housing | The Pew Charitable Trusts. 11. Maqbool N, Viveiros J, Ault M. The Impacts of Affordable Housing on Health : A Research Summary.; 2007. 12. Woetzel J, Ram S, Mischke J, Garemo N, Sankhe S. A Blueprint for Addressing the Global Affordable Housing Challe
C11Civic Engagement公民參與加分 Optimization
中文重點 · 快速學習
要求專案透過 volunteerism、charitable activities 與 public community space 促進 occupants 與周邊社區的連結。考點是至少選擇指定數量的 community engagement 措施,或提供符合條件的公共空間。
  • Part 1:WELL Certification: 1 Pt | WELL Core: 0.5 Pt;至少 At least two of the listed requirements are met。
  • 可提供 volunteer activities 的 paid time off:at least 16 hours of paid time annually,且 separate from vacation, sick or other paid time off。
  • 可提供 volunteer opportunities list,至少 at least one opportunity per month,並由 employer 組織 at least eight hours for a registered charity or non-profit。
  • Part 2:WELL Certification: 1 Pt | WELL Core: 1 Pt。
  • Community space 需 made available to the public at no cost,且至少 2,000 ft2(186 m2)。
  • Community space 需 open at all times,除非因 security purposes 或 special events 關閉,並以 signage or other communication 標示開放時間與 public use。
英文原文 standard reference
Intent 目的Encourage individuals to become actively involved in and connected to the surrounding community through volunteerism, public spaces and community programming.
This WELL feature requires a commitment to civic engagement through charitable activities, designated public spaces and community engagement programs.
Part 1 Promote Community Engagement
WELL Certification: 1 Pt | WELL Core: 0.5 Pt For All Spaces: At least two of the following requirements are met: a. All eligible employees are given the option to take paid time off to participate in volunteer activities for at least 16 hours of paid time annually (separate from vacation, sick or other paid time off). b. Projects provide a list of volunteer opportunities in the project area and community, with at least one opportunity per month that would be suitable for employees, and with at least eight hours organized by the employer for a registered charity or non-profit. c. Projects contribute annually to a registered charity of employee’s choice to match employee donations, up to a maximum amount defined by the employer. d. Projects provide at least one community engagement program, such as events, talks, workshops, trainings or other public engagement intended to promote education, play, physical activity, social connection and/or well- being, at no cost to the public on a quarterly basis.3,13,14 Programs may be offered on- or off-site and must be open to all regular occupants. WELL Core Guidance: Meet these requirements for direct staff.
Part 2 Provide Community Space
WELL Certification: 1 Pt | WELL Core: 1 Pt For All Spaces: Option 1: Community space Designated outdoor or indoor space is made available to the public at no cost that meets the following requirements: a. Is at least 2,000 ft2(186 m2).15 b. Open at all times, unless closed for security purposes (e.g., during nighttime hours) or for special events.15 c. Signage or other communication clearly indicates hours the space is open and the space’s designation for public use.15 15,16 d. Provides quality seating areas and is easily navigable for individuals of all abilities.15,16 OR Option 2: Meeting space Access to one or more indoor or outdoor spaces within the project boundary is provided to the public, such as local community groups, student clubs or non-profit organizations, at no cost that meets the following requirements: a. Has the capacity to hold to least 10 people. b. Is available for meetings and events on a weekly basis at minimum.3,13,14 WELL Core Guidance: Meet these requirements in the whole building. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018. 4. U.S. Department of Health and Human Services. Access to Health Services | Healthy People 2020. https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed February 4, 2018. 5. Institute of Medicine. Health Literacy: A Prescription to End Confusion. Washington, D.C.: National Academies Press; 2004. doi:10.17226/10883 6. World Health Organization. Health literacy: The solid facts. 2013. http://www.euro.who.int/__data/assets/pdf_file/0008/190655/e96854.pdf. 7. U.S. Department of Health and Human Services. National Action Plan to Improve Health Literacy. 2010. https://health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf. 8. National Institutes of Health. Improving Health Literacy Surgeon General’s Workshop on Improving Health Literacy. 2006. https://www.ncbi.nlm.nih.gov/books/NBK44257/pdf/Bookshelf_NBK44257.pdf. 9. Housing Instability | Healthy People 2020. 10. Health Impact Assessment and Housing | The Pew Charitable Trusts. 11. Maqbool N, Viveiros J, Ault M. The Impacts of Affordable Housing on Health : A Research Summary.; 2007. 12. Woetzel J, Ram S, Mischke J, Garemo N, Sankhe S. A Blueprint for Addressing the Global Affordable Housing Challenge.; 2014. 13. The Positive Impacts of Affordable Housing on Health: A Research Summary | Enterprise Community Partners. 14. Taylo
C12Diversity And Inclusion多元與共融加分 Optimization
中文重點 · 快速學習
要求專案透過第三方 certification/reporting program 或 custom internal program 推動 diversity and inclusion。核心是公開揭露成果、定期檢視政策與訓練,並移除 identified areas of bias。
  • Part 1:WELL Certification: 3 Pt | WELL Core: 3 Pt。
  • Option 1: Third-party program 可得 1 point。
  • Option 1 需參與 approved third-party certification or reporting program listed on IWBI’s website。
  • Option 1 結果需 made publicly available on-site and/or on the organization's website。
  • Option 2: Custom program 需 meets at least three of the listed requirements per the table below。
  • Custom internal program 需 annually reviewing policies and trainings to remove identified areas of bias。
英文原文 standard reference
Intent 目的Promote an equitable culture through the implementation and disclosure of diversity and inclusion policies and initiatives.
This WELL feature requires projects to implement and report on internal policies and programs that promote diversity and inclusion, such as anti-discrimination and wage equity policies, anti-bias training and employee resources groups.
Part 1 Promote Diversity and Inclusion
WELL Certification: 3 Pt | WELL Core: 3 Pt For All Spaces: Option 1: Third-party program (1 point) Projects meet the following requirements: a. The project or organization participates in an approved third-party certification or reporting program listed on IWBI’s website (Reference). b. Results are made publicly available on-site and/or on the organization's website. OR Option 2: Custom program The project or organization meets at least three of the following requirements per the table below through a custom internal program, reviewing policies and trainings annually to remove identified areas of bias: Number of Requirements Achieved Points Three 1 Four 2 Five 3 a. A comprehensive evaluation of the project or organization’s current diversity representation is conducted, and goals for improvement are established and annually tracked, that include at least four of the following diversity types: 1. Gender (assigned, identity and/or expression). 2. Sexual orientation. 3. Race/Ethnicity. 4. Age. 5. Socioeconomic background. 6. Level of ability. 7. Other metric(s) as identified by the project or organization. b. A comprehensive diversity, inclusion and non-discrimination policy is established and made available to all employees that meets the following requirements: 1. Connects diversity and inclusion to the project or organization’s goals and objectives, including the project’s health-oriented mission, considering many aspects of diversity including at minimum: ethnic, racial, gender and gender identity, cultural, neurological, ability and age. 2. Includes a hiring policy that bans the request of salary history and requires blind resume reviews (i.e., at minimum removes information such as name and home address that could indicate factors such as race/ethnicity, gender and socioeconomic background). 3. Establishes employee evaluation protocols with equitable and transparent performance standards. 4. Connects diversity and inclusion goals to performance evaluation for hiring managers. 5. Incorporates reporting protocol that allows occupants to anonymously report observed or experienced discrimination, and that requires follow-up review by a human resource professional with the offending individual to help reduce bias and mitigate future incidents. 6. Incorporates penalties for falsifying or retaliating against reports of bias. 7. Establishes annual goals for diversity representation in mid- and executive-level leadership positions. 8. Results of progress on diversity and inclusion goals are made
C13Accessibility And Universal Design可及性與通用設計加分 Optimization
中文重點 · 快速學習
要求專案超越最低 accessibility laws and/or codes,以 universal design accommodate diverse abilities and needs。考點是把通用設計落實在 physical access、developmental and intellectual health 等類別,而不只是符合法規。
  • Part 1:WELL Certification: 2 Pt | WELL Core: 3 Pt。
  • For All Spaces:需考量 best practices in universal design。
  • 需在每個指定類別中至少 implement at minimum one design, operations or policy strategy。
  • Physical access 類別涵蓋 entry, exit and key interaction points,支持 inclusive entrance 與 flexible usability。
  • Physical access 例子包含 stair-free entrances、step-free egress、operable windows、automatic doors。
  • Developmental and intellectual health 類別包含使用 color, texture, images 等策略支持不同認知需求。
英文原文 standard reference
Intent 目的Provide buildings that are accessible, comfortable and usable for people of all backgrounds and abilities.
This WELL feature requires projects to go above and beyond accessibility laws and/or codes by integrating universal design principles to accommodate diverse needs and create a fully inclusive environment.
Part 1 Integrate Universal Design
WELL Certification: 2 Pt | WELL Core: 3 Pt For All Spaces: The project considers best practices in universal design to accommodate a diverse range of occupant abilities and needs throughout the project, by implementing at minimum one design, operations or policy strategy in each of the following categories:9 a. Physical access: entry, exit and key interaction points that enable inclusive entrance to the project and strategies that enable flexible usability of the space to accommodate change as needed (e.g., stair-free entrances, step- free egress, operable windows, automatic doors).1,7,10 b. Developmental and intellectual health: strategies that use color, texture, images and other multi-sensory visually perceptible information (e.g., to accommodate sensory requirements of neurodiverse individuals).1,10,11 c. Wayfinding: strategies that help individuals intuitively navigate through the project (e.g., signage, tactile maps, symbols, auditory cues, information systems).10 d. Operations: operational policies and programs that support inclusion and accommodate a diverse range of needs (e.g., diversity and inclusion training, flexible work hours for individuals with disabilities).1,7,10 e. Technology: technology (e.g., audio and visual equipment, web access) that helps individuals fully utilize a space (e.g., to assist blind or deaf individuals, or those who do not speak the native language), made available to all occupants at no cost.1,7,10 f. Safety: strategies that support easy access to all spaces and amenities and minimize risk of injury, confusion or discomfort (e.g., lighting or clear sightlines to increase feelings of security).1,10,11 WELL Core Guidance: Meet these requirements in the whole building. Projects may only count design elements that are in place at the time of certification. Items installed by tenants or after certification are not considered. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018. 4. U.S. Department of Health and Human Services. Access to Health Services | Healthy People 2020. https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed February 4, 2018. 5. Institute of Medicine. Health Literacy: A Prescription to End Confusion. Washington, D.C.: National Academies Press; 2004. doi:10.17226/10883 6. World Health Organization. Health literacy: The solid facts. 2013. http://www.euro.who.int/__data/assets/pdf_file/0008/190655/e96854.pdf. 7. U.S. Department of Health and Human Services. National Action Plan to
C14Emergency Resources緊急資源加分 Optimization
中文重點 · 快速學習
要求專案準備 emergency response resources、opioid response kits 與相關訓練,以提升緊急事件當下的應變能力。核心包括 first aid kit、AEDs、視聽警示系統、naloxone 與受訓人員資訊。
  • Part 1:WELL Certification: 1 Pt | WELL Core: 2 Pt;Emergency resources 需包含 at least three of the listed resources。
  • 可提供 emergency procedures information 給 all guests upon entrance to the building。
  • 可提供 building emergency notification system,含 auditory and visual indicators of emergency。
  • 需 at least one first aid kit per floor meeting requirements of Appendix C3。
  • Part 2:WELL Certification: 1 Pt | WELL Core: 2 Pt;All emergency preparedness or first aid kits include Naloxone rescue kits。
  • Opioid response kit 需含 naloxone preparation/administer instructions、immediate next steps,以及 on-site 已受 opioid response training 人員與 contact information。
英文原文 standard reference
Intent 目的Provide resources, personnel and training to help organizations, families and individuals respond to diverse emergency situations.
This WELL feature requires projects to offer resources like first aid kits, automated external defibrillators (AEDs) and opioid response kits, coordinate with emergency response teams and provide emergency preparedness and response trainings.
Part 1 Promote Emergency Resources
WELL Certification: 1 Pt | WELL Core: 2 Pt For All Spaces: Option 1: Emergency resources Resources are in place that support emergency response, including at least three of the following: a. Information indicating emergency procedures (e.g., evacuation during fire or earthquake, containment and response strategies for infectious disease outbreaks, shelter-in-place during active shooter) available to all guests upon entrance to the building. b. Building emergency notification system with auditory and visual indicators of emergency (e.g., public address systems, flashing lights). c. At least one first aid kit per floor meeting requirements of Appendix C3. d. AEDs accessible to any occupant within 3-4 minutes16 and adoption of routine maintenance and testing schedule.17,18 The locations of building AEDs are identified through posters, signs or other forms of communication other than on the AED itself.17 e. Undesignated epinephrine auto-injectors for food allergy emergencies.14 f. Rides subsidized by at least 50% to destination of need for emergency situations (e.g., urgent medical needs, personal or family emergency), including from home to work as needed (e.g., during public transit shutdown). Option 2: Emergency training and personnel At least two of the following are in place: a. Emergency response team for medical emergencies, including at least one certified medical professional (e.g., Emergency Medical Technician, paramedic) or first responder (e.g., police, fire service, individuals certified in advanced first aid) present within the building during regular business hours.17,18 b. Security or crisis response team for human-caused disruptions (e.g., active shooter, civil unrest). c. Annual availability to regular occupants of a certified training course on CPR, first aid and AED usage.17 d. Trainings to promote individual and family emergency preparedness available to regular occupants that addresses at least the following topics: 1. Creating evacuation or sheltering plans. 2. Building emergency kits, supplies and go-bags. 3. Planning communications with family or primary contacts in case of emergency. WELL Core Guidance: Meet these requirements in the whole building.
Part 2 Provide Opioid Response Kit and Training
WELL Certification: 1 Pt | WELL Core: 2 Pt For All Spaces: Option 1: Opioid response kits The following requirements are met: a. All emergency preparedness or first aid kits include: 1. Naloxone rescue kits. Projects may choose a single dose nasal spray, a multi-step nasal spray, a single step injection or a multi-step injection. 2. Instructions for how to prepare and administer naloxone, as well as immediate next steps after administration. 3. A list of who on-site has received opioid response training, and their contact information. b. Protocol is in place for follow-up after an opioid emergency event, including a plan for: 1. Debriefing those affected. 2. Immediate replacement of naloxone kit following use. 3. Replacing expired kits. Option 2: Opioid response training The following requirement is met: a. Regular occupants receive opioid emergency training in-person or virtually, covering: 1. General information about opioid use and naloxone. 2. Recognizing the signs of an overdose and immediate steps to take. 3. How to safely administer naloxone and steps to take following administration. WELL Core Guidance: Meet these requirements in the whole building. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018. 4. U.S. Department of Health and Human Services. Access to Health Services | Healthy People 2020. https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed February 4, 2018. 5. Institute of Medicine. Health Literacy: A Prescription to End Confusion. Washington, D.C.: National Academies Press; 2004. doi:10.17226/10883 6. World Health Organization. Health literacy: The solid facts. 2013. http://www.euro.who.int/__data/assets/pdf_file/0008/190655/e96854.pdf. 7. U.S. Department of Health and Human Services. National Action Plan to Improve Health Literacy. 2010. https://health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf. 8. National Institutes of Health. Improving Health Literacy Surgeon General’s Workshop on Improving Health Literacy. 2006. https://www.ncbi.nlm.nih.gov/books/NBK44257/pdf/Bookshelf_NBK44257.pdf. 9. Housing Instability | Healthy People 2020. 10. Health Impact Assessment and Housing | The Pew Charitable Trusts. 11. Maqbool N, Viveiros J, Ault M. The Impacts of Affordable Housing on Health : A Research Summary.; 2007. 12. Woetzel J, Ram S, Mischke J, Garemo N, Sankhe S. A Blueprint for Addressing the Global Affordable H
C15Emergency Resilience And Recovery緊急韌性與復原加分 Optimization
中文重點 · 快速學習
要求專案建立 business continuity plan、emergency resilience 支持與 post-emergency re-entry plan。重點是維持組織關鍵功能、支援 occupants 在緊急事件中的基本需要,並安全恢復建築使用。
  • Part 1:WELL Certification: 1 Pt | WELL Core: 1 Pt;需 implement a business continuity plan (BCP)。
  • BCP 需 determine critical business functions, processes, supporting resources and dependencies。
  • Business continuity team 需 convenes twice annually (at minimum) to review, test and update the plan。
  • Part 2:WELL Certification: 1 Pt | WELL Core: 1 Pt;至少 implement at least one listed resilience strategy。
  • Employee assistance fund 可用於 at least two critical scenarios,例如 sheltering from domestic violence or abuse、quarantine due to infectious disease exposure、damage to employee housing from a disaster。
  • Part 3:re-entry plan 需包含 consultation with regular occupants、water/mechanical/electrical/ventilation/life safety systems inspections,以及 responsible roles。
英文原文 standard reference
Intent 目的Better enable individuals and communities to maintain health and well-being, and organizations to maintain business function, during and after emergencies.
This WELL feature requires projects to create a business continuity plan, establish a re-entry plan and offer supportive resources to facilitate resilience during, and recovery after, an emergency.
Part 1 Promote Business Continuity
WELL Certification: 1 Pt | WELL Core: 1 Pt For All Spaces: Projects implement a business continuity plan (BCP) that addresses at minimum the following:16,20 a. Determines critical business functions, processes, supporting resources and dependencies (e.g., email, internet connectivity, third-party suppliers or service providers, interdependent departments). b. Includes a list of the roles and responsibilities of the business continuity team and convenes the team twice annually (at minimum) to review, test and update (as needed) the plan. c. Implements a business impact analysis to evaluate the likely effects resulting from disruption of normal business functioning due to a disaster and to identify which critical business functions should be prioritized for recovery. d. Conducts a remote work readiness assessment, including at minimum the following: 1. Evaluates which employees and/or positions (if any) are able to work remotely. 2. Evaluates which employees and/or positions (if any) have the necessary support infrastructure to work productively in a remote situation. 3. Evaluates whether organizational technology (e.g., company laptops, virtual private network (VPN)) is set up to support enterprise-wide remote work. 4. Implements the strategies necessary to support remote work readiness as determined by the evaluation, including (as applicable) methods of communication to employees during remote work and provision for alternate work locations. e. Outlines strategies to support short- and long-term continuity in various disasters (e.g., blizzard, pandemic), restore and maintain business operations following disruption and re-mobilize in response to recurring disasters. Note: All projects are required to submit the WELL beta feature implementation feedback form for every WELL beta feature pursued during documentation review. More information on WELL v2 beta features can be found at https://resources.wellcertified.com/articles/introducing-well-beta-features/. WELL Core Guidance: Meet these requirements in non-leased spaces.
Part 2 Support Emergency Resilience
WELL Certification: 1 Pt | WELL Core: 1 Pt For All Spaces: Projects implement at least one of the following: a. Designated outdoor or indoor space is made available to emergency responders, relief organizations or other equivalent institutions at no cost for alternative use in case of emergency (e.g., shelter during a natural disaster, treatment area during a pandemic). b. Employee assistance fund provided for emergency use by employees in at least two of the following critical scenarios: 1. Sheltering from domestic violence or abuse. 2. Quarantine due to infectious disease exposure. 3. Damage to employee housing from a disaster. c. Shelter-in-place plan for emergencies in which occupants cannot leave the project (e.g., hurricane, chemical spill) that includes the following: 1. A shelter-in-place kit with resources to help occupants shelter in place within the project for at least 24 hours (e.g., water, food supplies, blankets, flashlights, first aid kit).8 2. A pathway for occupants or groups who may be more vulnerable (e.g., older adults, people with disabilities, pregnant women, children) to confidentially identify specific needs they may have during a shelter-in-place emergency.24 3. Procedures for communicating to occupants the decision to evacuate or shelter-in-place during an emergency. 4. A commitment to incorporate shelter-in-place guidelines provided by a relevant local-, regional- or global- level emergency response agency (e.g., WHO, government emergency management agency or equivalent) into the plan, and to adhere to instructions provided by that agency during a shelter-in-place emergency. 5. Annual (at minimum) occupant trainings on the shelter-in-place plan. Note: All projects are required to submit the WELL beta feature implementation feedback form for every WELL beta feature pursued during documentation review. More information on WELL v2 beta features can be found at https://resources.wellcertified.com/articles/introducing-well-beta-features/. WELL Core Guidance: Meet requirement a in non-leased spaces, requirement b for direct staff and requirement c in the whole building.
Part 3 Facilitate Healthy Re-entry
WELL Certification: 1 Pt | WELL Core: 1 Pt For All Spaces: Projects establish a plan for re-entry into the project after an emergency event, addressing at minimum the following: a. Consultation with regular occupants prior to and just after re-entry to understand their needs and concerns related to re-entry. b. Applicable safety, compliance and risk inspections of water, mechanical, electrical, ventilation and life safety systems, including necessary actions to restart building and facility systems after prolonged shutdown and approval or clearance for safe re-entry. c. A list of roles for those who will be responsible for overseeing the re-entry plan. While roles and contact information should be made available to an organization’s personnel, it is not necessary to include this information in the plan submitted for purposes of verifying this feature. d. Re-evaluation and adjustment (as needed) of human resources, workplace wellness and employee support policies and amenities (e.g., use of common areas and shared spaces like wellness rooms, food provision, physical activity programs) to support a safer and healthier re-entry. e. Policy to support phased re-entry (as needed) offering part-time options, work from home flexibility and/or flexible schedules for all employees (as feasible), particularly for parents and caregivers who may have specific dependencies (e.g., due to childcare closures or a sick family member) and vulnerable groups (e.g., people with disabilities or who may be particularly vulnerable to infectious disease). f. Re-evaluation and adjustment (as needed) of facilities management policies and protocols to support safer and healthier re-entry, including but not limited to: 1. Crowd management and spacing and physical distancing of individuals. 2. Heightened security measures (e.g., temperature screening, security personnel to monitor masking requirements). 3. Access to personal protective equipment (PPE). 4. Additional sanitization supplies and other cleaning or maintenance protocols. g. Contingency planning and re-closure measures should the same hazard that forced initial closure re-occur. h. Frequent communications through multiple methods (e.g., emails, signage, trainings) to all relevant stakeholders, including (as applicable) employees, occupants, residents, facilities management team, contractors and community members, on the re-entry plan, new or altered policies, operations and procedures, relevant local-, state-, national- or global-level re-entry guidelines and how the project will address occupant health and safety concerns. i. Evaluation and incorporation of re-entry guidelines (as available) provided by a relevant local-, regional- or global-level emergency response agency (e.g., WHO, government emergency management agency or equivalent) into the plan, and adherence to instructions provided by that agency during re-entry. Note: All projects are required to submit the WELL beta feature implementation feedback form for every WEL
C16Housing Equity住宅公平加分 Optimization
中文重點 · 快速學習
要求住宅專案配置 affordable housing units,讓低收入租戶能以較可負擔方式入住健康住宅。核心是依 local median household income 或 Area Median Income (AMI) 設定 income limit,並以 allocated units 比例換取分數。
  • Part 1:WELL Certification: 2 Pt | WELL Core: 2 Pt。
  • For Dwelling Units:需配置一定 percentage of units 給 incomes are at or below an income limit 的 tenants。
  • Income limit 需 relative to local median household income [e.g., Area Median Income (AMI)],並 adjusted for family size。
  • 表格條件包含 Units Allocated、Income Limit Selected、Points。
  • 20% or more units allocated 對應 0 - 50% of local median,Points: 1。
  • 40% or more units allocated 對應 51 - 80% of local median。
英文原文 standard reference
Intent 目的Promote housing equity through the allocation of healthy affordable housing units.
This WELL feature requires projects to designate affordable housing units that are tenure blind, reduce housing costs for low-income tenants and offer multi-bedroom options.
Part 1 Allocate Affordable Units
WELL Certification: 2 Pt | WELL Core: 2 Pt For Dwelling Units: The following requirements are met: a. A percentage of units is allocated for tenants whose incomes are at or below an income limit that projects select relative to local median household income [e.g., Area Median Income (AMI)], adjusted for family size, per the table below: Units Allocated Income Limit Selected Points 20% or more 0 - 50% of local median 1 40% or more 51 - 80% of local median 1 100% 0 - 80% of local median 2 b. Total annual housing costs (defined as rent and utilities) paid by affordable unit tenants are less than 30% of the income limit selected in requirement (a). c. Housing costs are maintained for the duration of a project’s WELL Certified status. d. All affordable housing units are tenure blind. e. In projects with 10 or more affordable housing units, at least 50% of allocated units must have two or more bedrooms and at least 10% of allocated units must have three or more bedrooms. Note: All projects are required to submit the WELL beta feature implementation feedback form for every WELL beta feature pursued during documentation review. More information on WELL v2 beta features can be found at https://resources.wellcertified.com/articles/introducing-well-beta-features/. WELL Core Guidance: Meet these requirements in the whole building. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018. 4. U.S. Department of Health and Human Services. Access to Health Services | Healthy People 2020. https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed February 4, 2018. 5. Institute of Medicine. Health Literacy: A Prescription to End Confusion. Washington, D.C.: National Academies Press; 2004. doi:10.17226/10883 6. World Health Organization. Health literacy: The solid facts. 2013. http://www.euro.who.int/__data/assets/pdf_file/0008/190655/e96854.pdf. 7. U.S. Department of Health and Human Services. National Action Plan to Improve Health Literacy. 2010. https://health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf. 8. National Institutes of Health. Improving Health Literacy Surgeon General’s Workshop on Improving Health Literacy. 2006. https://ww
C17Responsible Labor Practices負責任勞動實務加分 Optimization
中文重點 · 快速學習
要求專案辨識並揭露 operations and supply chain 中與 modern slavery 相關的不公平勞動風險。接著必須以 annual targets 與 action plan 推動 anti-slavery、responsible procurement 等策略。
  • Part 1:WELL Certification: 1 Pt | WELL Core: 1 Pt。
  • 需 annually 針對 Tier 1 suppliers 進行 comprehensive mapping of structure, operations and supply chains。
  • 適用 sectors 包含 Construction、Cleaning、Catering、Security、Maintenance。
  • 需 annually conduct risk assessment,評估 operations and Tier 1 suppliers (at minimum) 的 modern slavery 相關風險。
  • Part 2:WELL Certification: 2 Pt | WELL Core: 2 Pt;Projects may only achieve this part if Part 1 is also achieved。
  • Action plan 需 establish annual targets,並納入 Anti-slavery and -human trafficking policies、Responsible procurement 等策略。
英文原文 standard reference
Intent 目的Promote organizational commitment to responsible labor practices in order to address modern slavery in the supply chain and support human rights.
This WELL feature requires projects to evaluate and disclose unfair labor practices associated with modern slavery in their operations and supply chain, specifically in the areas of construction, cleaning and catering, and to take steps to address modern slavery in the supply chain.
Part 1 Disclose Labor Practices
WELL Certification: 1 Pt | WELL Core: 1 Pt For All Spaces: The project or organization meets the following requirements: a. A comprehensive mapping of the project or organization’s structure, operations and supply chains is conducted annually for Tier 1 suppliers in the following sectors (as applicable):21 1. Construction. 2. Cleaning. 3. Catering. 4. Security. 5. Maintenance. b. A risk assessment is conducted annually that evaluates risks in the project or organization’s operations and Tier 1 suppliers (at minimum) in the above sectors for the following practices associated with modern slavery:21,22 1. Worst forms of child labor. 2. Forced labor. 3. Traditional slavery. 4. Bonded labor. 5. Human trafficking. c. An annual report that discloses the following information is reviewed by the executive team, Board of Directors and/or equivalent high-level stakeholders and published on the project or organization’s website: 22 1. Processes of evaluation and risk assessment. 2. Risk assessment results, including the parts of the project or organization’s operations and supply chain where modern slavery risks have been identified. 3. Statement of commitment, including established goals and policies, aimed at identifying, preventing and mitigating modern slavery practices in the project or organization’s operations and supply chain. Note: All projects are required to submit the WELL beta feature implementation feedback form for every WELL beta feature pursued during documentation review. More information on WELL v2 beta features can be found at https://resources.wellcertified.com/articles/introducing-well-beta-features/. WELL Core Guidance: Meet these requirements for the extent of developer buildout.
Part 2 Implement Responsible Labor Practices
WELL Certification: 2 Pt | WELL Core: 2 Pt Note: Projects may only achieve this part if Part 1 is also achieved. For All Spaces: The project or organization implements an action plan that meets the following requirements:21,22 a. Establishes annual targets for the prevention and/or mitigation of modern slavery in their operations and supply chain in the following areas (as applicable): 1. Construction. 2. Cleaning. 3. Catering. 4. Security. 5. Maintenance. b. Addresses implementation of the following strategies to meet established targets:21,22 1. Anti-slavery and -human trafficking policies. 2. Responsible procurement policy. 3. Annual trainings, mandatory for employees involved in procurement and made available to all employees, educating about the consequences of modern slavery and the project or organization’s policies and steps for preventing, identifying and reporting observed or potential incidences of modern slavery practices. 4. Reporting protocol that allows employees and Tier 1 suppliers to anonymously report modern slavery risks and practices. 5. Process for review and remediation of any identified modern slavery practices to prevent and mitigate future incidents. 6. Process for consultation and revision of contracts, including establishing supplier obligations to address modern slavery, with any suppliers that have been identified as high risk for modern slavery practices. c. Establishes annual targets in requirement a and implements strategies in requirement b per the table below. Supplier Level Points Tier 1 1 Tiers 1 & 2+ 2 d. Describes how the project or organization assesses the effectiveness of the implemented strategies and updates targets or strategies accordingly.21 Note: All projects are required to submit the WELL beta feature implementation feedback form for every WELL beta feature pursued during documentation review. More information on WELL v2 beta features can be found at https://resources.wellcertified.com/articles/introducing-well-beta-features/. WELL Core Guidance: Meet these requirements for the extent of developer buildout. References 1. MacQueen KM, McLellan E, Metzger DS, et al. What is community? An evidence-based definition for participatory public health. Am J Public Health. 2001;91(12):1929-1938. doi:10.2105/AJPH.91.12.1929 2. World Health Organization. About social determinants of health. http://www.who.int/social_determinants/sdh_definition/en/. Published 2017. Accessed January 30, 2018. 3. U.S. Department of Health and Human Services. Healthy People 2020: Social Determinants of Health. https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health. Accessed February 7, 2018
C18Support For Victims Of Domestic Violence家暴受害者支持加分 Optimization
中文重點 · 快速學習
要求專案建立 domestic violence policy,提供受害員工休假、隱私保護與資源教育。核心是讓 victims of domestic violence 能在不增加工作風險的情況下取得時間與支援。
  • Part 1:WELL Certification: 2 Pt | WELL Core: 1 Pt。
  • Domestic violence policy 需 provides at least ten days of leave。
  • Leave 需 paid at the employee’s full salary or wages,during any 12-month period。
  • Leave 用於 employees who are victims of domestic violence,且 distinct from paid time off, sick leave and family leave。
  • 若 requiring incident disclosure for employees to qualify,需 protect employee privacy and encourage reporting。
  • Policy 不得 require a minimum qualifying period of employment before eligibility。
英文原文 standard reference
Intent 目的Increase availability and access to support services, resources and care for victims of domestic violence.
This WELL feature requires projects to implement a policy that supports victims of domestic violence and to educate employees on the domestic violence resources that are made available by the project.
Part 1 Support Victims of Domestic Violence
WELL Certification: 2 Pt | WELL Core: 1 Pt For All Spaces: Option 1: Domestic violence policy The project maintains a policy that meets the following requirements: a. Provides at least ten days of leave, paid at the employee’s full salary or wages, during any 12-month period for use by employees who are victims of domestic violence. Leave must meet the following requirements:5,7,8,12 1. Distinct from paid time off, sick leave and family leave. 2. If requiring incident disclosure for employees to qualify, takes steps to protect employee privacy and encourage reporting. 3. Does not require a minimum qualifying period of employment before which employees can take leave. b. Outlines a clear protocol for incident reporting and response that includes the following: 1. Process for employees to confidentially report incidents of domestic violence, including one or more designated contacts that employees can approach confidentially for support when reporting incidents.8 2. Process of incident response that includes consultation with the victim, prioritizes victim privacy and safety and ensures incident disclosure will not adversely impact victim employment status. c. Offers at least two of the following to protect employees who report incidents of domestic violence: 1. Flexible working arrangements (e.g., adjusted work hours or workplace relocation).5,7,8,12 2. Heightened security measures (e.g., call screenings, controlled workplace access, duress alarms, changes to contact information, worksite security escorts).2,5,8 3. Referrals to local support organizations, community groups and crisis lines, including those available through Employee Assistance Programs (EAPs).8,12 5 4. Temporary accommodations or financial support to cover the costs of temporary accommodations.5 d. Policy and related resources provided by the organization are easily and confidentially available (e.g., via a health portal, annual communications or employee website) and reviewed and adjusted (as needed) annually with opportunities for anonymous feedback from employees (e.g., surveys, feedback portal). Policy must be made available to all new employees during onboarding.2,5 Option 2: Employee education The project offers in-person or virtual trainings (e.g., workshops, seminars) that meet the following requirements: a. Are required of all managers and made available to all employees.2,8 b. Educate employees on the following topics:7,12 1. The project’s domestic violence policy and resources. 2. Signs and symptoms that a colleague or direct report may be a victim of domestic violence. 3. How to appropriately respond if a colleague or direct report discloses that they or another employee is experiencing domestic violence. WELL Core Guidance: Meet these requirements for direct staff. References 1. MacQueen KM, McLellan E, Metzger